BNY Mellon Careers

Senior Specialist, Client Service - Corporate Trust

London, United Kingdom
Corporate Trust


Job Description

Responsibilities:
  • Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • May resolve atypical issues or escalate to management as appropriate.
  • May lead staff on specific projects.
  • Leads team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
  • Applies advanced problem solving skills, judgement, and extensive experience to analyze information.
  • Uses masterful communication skills to deliver high quality service to a specialized client base.
  • Provides key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader BNY Mellon services and offerings.
  • Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
  • Resolves the most complex or non-routine client issues or inquires, as needed. Leads resolution of issues escalated by more junior team members.
  • Uses extensive knowledge of client issues and needs to lead business development efforts.
  • Uses expert understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
  • Leads internal activities and initiatives designed to improve the client experience.
  • Uses knowledge of client services best practices and BNY Mellon client needs to lead the teams development of process improvements.
  • Provides guidance to less experienced team members. May assign work to more junior team members.
  • Supports multiple, complex client accounts.

Qualifications

  • Bachelors degree or the equivalent combination of education and experience is required.
  • Proven work experience preferred.
  • Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Corporate Trust
Internal Jobcode: 70102
Organization: Corporate Trust-HR06320
Requisition Number: 1812861