BNY Mellon Careers

Prj't Lead App Support

Chennai, India
Information Technology

Job Description

Project Lead - App Support :

Services Support Agent:



Engage with our customers — anything from a small advertising firm or a

university, to Fortune 100 clients

Triage customer issues on the support issue tracker and via Zendesk.

Submit and comment on bug reports and feature requests based on customer interactions

Create and update documentation based on customer interactions        

Engage with the development team to escalate bugs, solve problems, or obtain missing information

Ensure the knowledge we gain from running is shared with customers and users

Take ownership and work to manage the entire issue lifecycle, from customer, to development team, to resolution

Maintain good ticket performance and satisfaction

Meet or exceed SLA times consistently



Affinity for (and experience with) providing customer support

Ideally 1+ year experience with supporting MVC / SaaS applications

Understand the basics of Git terminology

Excellent spoken and written English

You share our values, and work in accordance with those values

Successful completion of a background check


Bachelor's degree in computer science or a related discipline, or equivalent work experience required, 4-6 years of experience in applications support or production envirionment required. Experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Tamil Nadu-Chennai
Job: Information Technology
Internal Jobcode: 60615
Organization: Operations & Shared Technology-HR13644
Requisition Number: 1812922