BNY Mellon Careers

Specialist, Investor Services Ops (AIS Transfer Agency)

Singapore, Singapore

Job Description

  • Conduct, analyze, and report on transfer agency operations activities for clients of high complexity.
  • Lead client onboarding and internal conversions.
  • Conduct key metric reporting.
  • Consult and provide oversight to daily Transfer Agency processes.
  • Assist management in the day to day operations of the business.
  • Resolve the most complex escalated issues.
  • Handle numerous investors’ queries via emails and phone calls.
  • Develop and update review processes and procedures to reduce risk and enhance efficiency.
  • Updated key controls/processes to identify potential risk.
  • Lead project management for the most complex initiatives and/or onboarding new, complex clients.
  • Develop relationships with technology and line of business teams as Subject Matter Experts to develop business requirements and test development.
  • Analyze business data to identify trends to mitigate risk or enhance client relationships.
  • Identify and develop new products/services to increase revenue.
  • May lead client engagement regarding new products, services, or key business changes.
  • Provide commentary on industry trends.
  • Represent the department at key business meetings such as technology development priority and client engagements 
  • Provide guidance to less experienced team members as needed
  • Contribute to the achievement of related teams objectives.


Bachelor degree with at least 5 year of relevant work experience preferred. Experience in transfer agency operations preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Singapore-Singapore-Singapore
Job: Operations
Internal Jobcode: 70519
Organization: CSD Shared Services Admin-HR07065
Requisition Number: 1813356