BNY Mellon Careers

Representative, Client Service

Wroclaw, Poland
Corporate Trust

Job Description

 Main responsibilities:


·         Provides quality support to clients with complex transactions and processes on a daily basis.

·         Independently or under supervision assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.

·         Responds to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members.

·         Researches and resolves moderately complex operational or client issues.

·         Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

·         Assists in providing status updates on problem resolution and outstanding issues to other teams.

·         Assists with process improvement by contributing ideas to improve team efficiency.

·         Responsible for the quality and completion of own work.


·         Fluent spoken and written English language skills

·         Strong Mathematics ability

·         Analytical Skills (possess data interpretation and very good Excel knowledge)

·         Experience in written client communication

·         Strong PC skills (including Microsoft® Word, PowerPoint, etc.)

·         Ability to withstand work pressure and deliver with speed and accuracy

·         Previous experience in Financial Services preferred


Our offer:


·         Full time contract of employment.

·         Working Hours: dependant on the team but usually: Monday-Friday 9:00 – 17:15.

·         Location: Sagittarius Building ul. Sucha 2

·         Competitive salary

·         Health & Life Insurance

·         Multisport card / Cinema Tickets / Nursery subsidiary

·         Pension scheme

·         Excellent opportunities for training, growth and professional development

·         Opportunities to engage in diverse projects due to growth of business migrations

·         A multitude of opportunities to get involved in additional charity projects

·         A collaborative culture and great teams

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Corporate Trust
Internal Jobcode: 70110
Organization: Corporate Trust-HR06320
Requisition Number: 1814130