BNY Mellon Careers

Service Desk/On-Site Support Technician - Advanced

Dallas, Texas; Richardson, Texas
Information Technology

Job Description

Service Desk/Onsite Support Technician-Advanced->> Provides in-depth day-to-day support and leads problem solving and implementation efforts for specific technology products or applications. Responds to requests for assistance with computer systems or PCs, analyzes complex inquiries and determines the appropriate technical area or vendor to engage for problem resolution. Works with callers and other help desk specialists to resolve normal and unusual information system problems on a daily basis. Performs general maintenance and installation tasks, troubleshoots, repairs and resolves complex PC or infrastructure problems and escalates issues. Applies understanding and knowledge of standard information system products and services to assist users on complex problems.Leads or participates in projects deploying or supporting new software, desktop infrastructure or technology to a business group.Provides training to less experienced technicians on technical tools, troubleshooting, following processes & procedures and customer service skills (i.e. how to handle difficult customers, phone etiquette), business environment.Ensures management escalation of high priority issues, prioritizes problem resolution efforts and coordinates administrative work between shifts.Assists in supporting the achievement of team objectives.  


  • Associate's degree in a related discipline or equivalent work experience is required.  Bachelor's degree is preferred.
  • Three to five (3-5) years of technical experience is required.
  • Experience in the securities or financial services industry is a plus.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Texas-Dallas
Internal Jobcode: 45406
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1814838