BNY Mellon Careers

Client Liaison Administrator

Rosebery, Australia
Operations


Job Description

·         Provides clients with high quality operational support. Ensures that good client relations are maintained and inquiries are researched and resolved efficiently.


·         Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Provides work direction for the team.


·         Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members.


·         Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.


·         Monitors client inquiries and escalates non-routine or complex issues to the Manager, as needed.


·         Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.


·         Provides guidance to less experienced staff; may serves as the team leader for a team of support staff.


·         Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.


Qualifications

·         Bachelor’s degree or the equivalent combination of education and experience is required.


·         Min 3 years of work experience preferred.  Experience in an operational area and/or client services preferred.


·         An understanding and experience in the mortgage sector/conveyancing is preferred.



BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Australia-New South Wales-Rosebery
Job: Operations
Internal Jobcode: 70106
Organization: Issuer & Loan Services CSD-HR11024
Requisition Number: 1815561