BNY Mellon Careers

Sr. Rep, Client Processing

Luxembourg, Luxembourg
Customer/Client Service


Job Description

Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.          

  • Performs complex operational tasks in a product or functional area.
  • Conducts independent analysis and policy interpretation.
  • Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
  • Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
  • Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
  • Review and check work of other Client Processing Support staff and help resolve escalated issues.

Qualifications

  • High school/secondary school or the equivalent combination of education and experience is required; bachelor’s degree preferred.     
  • 5-7 years of total work experience preferred. 
  • Experience in brokerage processing preferred.
  • Applicable local/regional licenses or certifications as required by the business.    


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Luxembourg-Luxembourg-Luxembourg
Job: Customer/Client Service
Internal Jobcode: 70609
Organization: CSD AIS Operations-HR08997
Requisition Number: 1815623