Provides work direction for the team and may serve as team supervisor for day-to-day operations. Serves as the technical expert for the most complex transactions and processes on a daily basis. Independently assists clients by responding to the most complex phone, email and other inquiries regarding the most technically advanced company products, services and procedures. Provides technical assistance for the most complex issues that have been escalated by junior team members and guides junior and senior team members towards solutions. Researches and resolves complex operational or client issues. Identifies trends in client issues and proposes and implements solutions. Formally assigns work to team and is held accountable for teams work completion and quality. Monitors resource allocation for team to allow team to best respond to client inquiries that require department or product specific technical knowledge. Monitors team efficiency and develops and implements process improvement tactics. Is held accountable for team efficiency. Provides guidance to experienced staff. Likely serves as the team leader for team. Develops and is accountable for the achievement of team objectives.
Qualifications High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. Experience in financial services preferred.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: United Kingdom-Greater Manchester-Manchester
Internal Jobcode: 70653
Organization: Derivatives MO & RBS-HR14453
Requisition Number: 1815945