BNY Mellon Careers

Senior Analyst, Client Processing (working hours 3-11pm)

Wroclaw, Poland
Customer/Client Service


Job Description

  • Performs routine and non-routine client service and transactional support functions.
  • Provides analytics and reporting services, working to improve and automate transaction processing systems.
  • Advises organizational units/teams to ensure timely delivery of service, or resolution of issue.
  • Provides direction to lower-level service roles in the successful delivery of support or service.
  • Processes account related transactions per scheduled events/client authenticated direction.
  • Answers inquiries and resolves problems or issues.
  • Assesses needs and suggests/promotes alternative approaches to service models.
  • Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
  • Solves problems based on an understanding and knowledge of the intricacies of the system.
  • Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Manages situations which may require adaptation of response or extensive research according to internal or external client response.
  • May be responsible for allocating and checking work of support team members.
  • May be responsible for specific supervisory review, training and approval actions.
  • Contributes to the achievement of team objectives

Qualifications

  • Bachelors degree or the equivalent combination of education and experience is required.
  • 3-5 years of total work experience is preferred.

 

If you apply for this role this means you agree with the following statement:

Through my application for a role with BNY Mellon (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorise the Company to process my personal data for future recruitment processes.

 

Furthermore, I authorize BNY Mellon and its’ affiliates, Taleo (UK) Limited to process my personal data.

BNY Mellon and affiliates registration details.-

BNY Mellon (Poland) sp. z.o.o Registered office – Swobodna 3, 50-088 Wroclaw

The Bank of New York Mellon (International) Limited – 1 Canada Square, London, E14 5AL

The Bank of New York Mellon SA/NV – 46 Rue Montoyerstraat, B-1000 Brussels, Belgium

Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

Please note that during the recruitment process you may be asked to provide further information and supporting documents. The information provided may be verified and reviewed, to the extent permitted by the law, as to their veracity and accuracy.



For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Customer/Client Service
Internal Jobcode: 70605
Organization: CSD AIS Operations-HR08997
Requisition Number: 1816118