Cash Processing and Funds Transfer - S4
Serves as a team supervisor/work leader for the day-to-day operations for a small team of Cash Processing support staff. Guides the team and ensures processing deadlines are met. Performs day-to-day work when necessary.
Allocates customers work to small team of staff and monitors workflow to maximize productivity and quality to meet deadlines and daily goals. Reviews and approves work conducted by lower level staff. Performs day to day work when needed.
Researches and resolves escalated complex client inquiries received by phone and email.
Leverages a strong understanding of the Cash Processing protocols and equipment. Monitors equipment to ensure maintenance and upkeep is current to provide maximum usage.
Communicates with large and/or complex clients to discuss low risk pay or no pay decisions and performs adjustments.
Performs leadership duties for a small team, such as workflow execution, assisting junior staff, quality control activities and other senior operator duties as assigned. Completes all reports as required accurately and on time.
No direct reports. Provides guidance to less experienced Cash Processing associates as needed.
Responsible for the quality and completion of own work.
Qualifications High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 3-5 years of total work experience preferred. Experience in financial services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New York-Oriskany
Internal Jobcode: 70437
Organization: Paymnt & Treasury Svc Delivery-HR06382
Requisition Number: 1816379