Group Manager, Relationship Management->> Provides tactical day-to-day support and assists with strategic support for technology-related initiatives for one or more business units. Develops and manages multiple client relationships at a middle management level within the business unit to ensure client satisfaction and the development of efficient business systems. Manages one or more relationship management teams and acts as a liaison between business units and CTS. May also manage service level metrics. Develops, manages and maintains multiple client relationships to ensure development of efficient business systems. Manages client expectations at all levels of client organization to ensure client satisfaction. Manages development of quantitative and qualitative business case for each project and ensures use in scoping project efforts. Functions as a single point of contact for customer issues. Serves as an advocate for customer's position and requests. May also manage service level metrics Manages, motivates and directs multiple teams of relationship managers to ensure attainment of project goals and client satisfaction. Promotes good business management. Develops and promotes relationships with both client and project teams. Monitors and influences service levels. Serves as liaison between business units and CTS, communicates changes which impact client or business including changes in staff, technology, policy, procedures, or practices. Interacts with Help Desk Managers on problem escalation. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages one or more relationship management teams. Contributes to the achievement of team objectives. Bachelor's degree in a related discipline or equivalent work experience required, advanced degree preferred. 10+ years of technical and/or management experience required, experience in the securities or financial services industry is a plus.
Qualifications Bachelor's degree in a related discipline or equivalent work experience required; advanced degree preferred
10+ years of technical and/or management experience required; experience in the securities or financial services industry is a plus
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New York-New York
Internal Jobcode: 45307
Organization: Office of the CIO-HR06033
Requisition Number: 1816439