BNY Mellon Careers

Senior Service Desk/On-Site Support Analyst

New York, New York
Information Technology

Job Description

Senior Service Desk/Onsite Support Analyst->> Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications and platforms. Contributes to the achievement of team objectives.


  • Bachelor's degree in a related discipline or equivalent work experience is required.
  • Two to four (2-4) years of experience in technical and customer-support is required.
  • Experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New York-New York
Internal Jobcode: 45073
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 1816560