Account Management - IC3
Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and KYC responsibilities. Consults with clients on best practices, solutions and regulatory changes to support client engagement. Assigned accounts are typically core, moderately-sized accounts of limited complexity but may span multiple products. Incumbents are building breadth of knowledge on the firms products/services and are gaining exposure to more complex client accounts and issues. Incumbent may provide guidance to more junior Account Managers.
Proactively consults core, moderately-sized client accounts, ensuring continued client satisfaction and listening for cues on client needs. Advises clients on best practices, organizational solutions and regulatory changes.
Tracks and reports on client metrics. Contributes to the identification and development of appropriate metrics.
Acts as day-to-day point of contact for the client. Provide support to Relationship Management function to enhance the account strategy.
Keeps abreast of client account activity occurring throughout the firm. Liaises with relevant operations contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management. Apply high client service protocols to support client satisfaction.
Directly manages client inquiries and resolves problems within scope of knowledge.
Broadens understanding of the business environment of assigned clients, industry trends and competitor services/offerings.
May have people management responsibilities in some geographies. Provides guidance to less experienced Account Managers as needed.
Responsibilities are primarily limited to own client accounts, however will contribute to the achievement of any team or area objectives. Focus is on core or moderately-sized accounts that are minimally complex. May provide secondary support on a large or key account under the guidance of a more senior Account Manager.
Qualifications Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in Account Management or Client Service Delivery preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 70005
Job: Customer/Client Service
Organization: Pershing Domestic-HR06431
Requisition Number: 1817151