BNY Mellon Careers

Senior Analyst, Client Experience

Yeongdeungpo-gu, Korea, Republic of
Asset Servicing


Job Description

  • Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
  • Apply intermediate problem solving skills, experience and judgement to analyze information.
  • Use communication skills to deliver high quality service to a specialized client base.
  • Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverage a good understanding of broader BNY Mellon services and offerings.
  • Monitor client inquiries, resolve non-routine issues and escalate complex issues to the appropriate team member, as needed.
  • Use knowledge of client issues and needs to contribute to business development efforts.
  • Participate in internal activities and initiatives designed to improve the client experience.
  • Recommends process improvements.
  • Provide guidance to less experienced team members.
  • Support multiple, moderately complex client accounts.

Qualifications

Bachelor degree or the equivalent combination of education and experience is required. At least 5 years of relevant work experience preferred. Experience in an operational area and strong client services experience in Korea preferred.


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Korea, Republic of-Seoul-Yeongdeungpo-gu
Job: Asset Servicing
Internal Jobcode: 70105
Organization: Service Directors-HR16351
Requisition Number: 1817344