BNY Mellon Careers

Analyst, Client Reporting/Perf

Pune, India
Asset Servicing


Job Description

Responsibilities

•   Accountable for the timeliness, accuracy and quality of response/ set up based on client specific deadlines.

•   Work closely with internal teams, external suppliers and other parties to provide a continuous high level of client service, with pro-active client dealings and prompt turnaround and tracking of queries and resolution of issues.

•   Provide effective communication of all work undertaken. Keeping management fully updated regarding any service delays or client issues by escalating promptly and providing supporting information as required.

•   Action and monitor ad-hoc client requests through Team leader and directly as appropriate.

•   Contribute in change control and change management activities (e.g. procedure updates, checklist etc.)

•   Participate in the completion of external projects (e.g. SOP clean-up/ bridge enhancement)

•   Actively maintain accurate client documentation and procedures.

•   Actively maintain accurate client information held in the GRS database.

•   Proactively identify efficiencies and improvements to existing processes and procedures.

•   Participate on project teams to support team initiatives, including User Acceptance Testing.

•   Proactively identify and pursue own training needs.

•   Contribute in knowledge sharing with new joiner.

•   Recognized Subject Matter Expert (SME) for at least one product area.

•   Identify and flag any control gaps in the process (e.g. Checklist or procedural gap).

•   Contribute in the brain storming session for Operational occurrence in the team and completion on time actionable.

•   Assisting team lead in team meeting records by preparing Minutes of the discussion.

•   Develop domain expertise in area of primary process to progress from current proficiency level to the next level.

 

 

Qualifications

Responsibilities

•   Accountable for the timeliness, accuracy and quality of response/ set up based on client specific deadlines.

•   Work closely with internal teams, external suppliers and other parties to provide a continuous high level of client service, with pro-active client dealings and prompt turnaround and tracking of queries and resolution of issues.

•   Provide effective communication of all work undertaken. Keeping management fully updated regarding any service delays or client issues by escalating promptly and providing supporting information as required.

•   Action and monitor ad-hoc client requests through Team leader and directly as appropriate.

•   Contribute in change control and change management activities (e.g. procedure updates, checklist etc.)

•   Participate in the completion of external projects (e.g. SOP clean-up/ bridge enhancement)

•   Actively maintain accurate client documentation and procedures.

•   Actively maintain accurate client information held in the GRS database.

•   Proactively identify efficiencies and improvements to existing processes and procedures.

•   Participate on project teams to support team initiatives, including User Acceptance Testing.

•   Proactively identify and pursue own training needs.

•   Contribute in knowledge sharing with new joiner.

•   Recognized Subject Matter Expert (SME) for at least one product area.

•   Identify and flag any control gaps in the process (e.g. Checklist or procedural gap).

•   Contribute in the brain storming session for Operational occurrence in the team and completion on time actionable.

•   Assisting team lead in team meeting records by preparing Minutes of the discussion.

•   Develop domain expertise in area of primary process to progress from current proficiency level to the next level.

 


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Maharashtra-Pune
Job: Asset Servicing
Internal Jobcode: 70097
Organization: Glb Inst Acctg Risk Solutions-HR14005
Requisition Number: 1817472