BNY Mellon Careers
BNY Mellon Investment Management is one of the world's leading investment management organizations and one of the top U.S. wealth managers. Our business encompasses BNY Mellon's affiliated investment management firms, wealth management organization, and global distribution companies. Our goal is to build and deliver investment and wealth management strategies and solutions to meet our clients’ needs. Drawing on deep expertise, we collaborate with our clients to tailor our best ideas and resources to meet their specific requirements. Through our global network we have developed a significant understanding of local requirements. We pride ourselves on providing dedicated service through our teams. With extensive experience in anticipating and responding to the investment and financial needs of the world's governments, pension plan sponsors, corporations, foundations, endowments planned giving programs, advisors, intermediaries, individuals and families, and family offices, BNY Mellon Investment Management can help our clients reach their goals.
The Dreyfus Corporation, established in 1951 and headquartered in New York, is one of the nation's leading investment management and distribution companies, currently managing approximately $286 billion in mutual funds and separately managed accounts. As part of BNY Mellon Investment Management, Dreyfus provides unique access to its exclusive and diverse global network of world-class asset managers, delivering powerful investment insight and strategies, including equity, fixed income and money market mutual funds, separately managed accounts, retirement and cash management strategies and asset allocation solutions.
Reporting to the Trading & Service Manager, the Registered Representative will be responsible for providing high quality customer service as well as handling of incoming trade calls. The individual in this role must have an understanding of financial markets, market risk and firm liability and shall process customer orders effecting timely execution in equities, options, fixed income, and mutual funds in accordance with current policy and procedure. He or she will effectively resolve customer inquiries by accessing market and account related information such as activity, portfolio holdings, cost basis, commissions and fees and by applying knowledge of the Dreyfus organization, its services and products. The Registered Representative will not make recommendations or give advice.
The Registered Representative will work closely with the Dreyfus internal sales and operations departments to facilitate resolution of client requests while maintaining relationships and operational support requirements. The individual in this role must have the ability to work well under pressure to meet time sensitive deadlines, have excellent communication skills, and possess interpersonal and organizational skills. He or she may be asked to produce ad/hoc-reporting or participate in special projects initiated by management.
• Answer inbound service inquiries and place transactions for retail clients
• Provide high quality service and operational support for retail clients including support with research, website navigation, and password resets
• Collaborate with internal departments to ensure timely and accurate servicing of client needs
• Bachelor's degree or equivalent experience required
• FINRA Series 7 & 63 licenses
• At least 1 year of customer service experience in the financial services industry
• Proficiency with Microsoft Word and Microsoft Excel
• Strong customer service experience and product knowledge
• Ability to work well under pressure
• Excellent communication, interpersonal and organizational skills
• Understanding of banking and brokerage firm operations
• FINRA Series 4, 8, 24 & 53 licenses
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New York-Uniondale
Internal Jobcode: 04571
Job: Asset Management
Organization: IM Infrastructure-HR14826
Requisition Number: 1817717