BNY Mellon Careers
Lead Rep, Lockbox Mgmt
Lockbox Management - S7 Oversees the workflow of a large, or multiple, work area(s) in in Lockbox Management. Guides staff and ensures processing deadlines are met. Performs day-to-day work when necessary. Handles critical and complex customer service issues that require special attention. Manages the day to day activities of a large, or multiple, team(s) of Lockbox Management support staff. Monitors work in process to maximize productivity and quality to meet deadlines and daily goals. Serves as the first line supervisor for issues regarding allocation of resources and workflow. Resolves complex issues that have been escalated by more junior staff. Provides advanced understanding of all Lockbox Management areas, processes and equipment. Provides on-the-job training and ensures all staff are fully trained. Monitors staff production and quality performance objectives and communicates performance feedback and counseling to associates supervisor/manager. Addresses poor performance through defined progressive disciplinary guidelines. Completes all reports as required accurately and timely. May support Shift Supervisors/Manager in leadership duties, such as workflow execution, assisting junior lockbox administrators, quality control activities and other senior operator duties as assigned. Serves as a work coordinator for a large, or multiple, team(s) of Lockbox Management support staff. May be responsible for specific supervisory review and approval actions. Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.Work Hours: Sunday, Monday, Thursday, Friday, Saturday Sunday & Saturday – 6 AM – 3 PM Monday, Thursday, Friday – 7 AM – 4 PM
QualificationsHigh school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 10 plus years of total work experience preferred Supervisory experience preferred. Experience in remittance processing is preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Texas-Richardson
Internal Jobcode: 70535
Organization: Paymnt & Treasury Svc Delivery-HR06382
Requisition Number: 1817959