BNY Mellon Careers

Inter. Rep, Client Processing

Sydney, Australia

Job Description

  • Applies expertise and judgement in providing quality and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner
  • Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions
  • Investigates and corrects errors in client accounts
  • Conducts independent analysis and policy interpretation
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks
  • Accurately opens and updates accounts or company records
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations
  • Provides product knowledge, market nuances and requirements and technical assistance, as necessary
  • May review and check work of other Client Processing Support staff and help resolve escalated issues
  • Provides guidance to less experienced Client Processing Support staff, as needed
  • Responsible for the quality and completion of own work



  • High school/secondary school or the equivalent combination of education and experience is required
  • Bachelors degree preferred
  • 3-5 years of total work experience preferred
  • Experience in brokerage processing preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Australia-New South Wales-Sydney
Job: Operations
Internal Jobcode: 70610
Organization: Pershing SEC Australia-HR16948
Requisition Number: 1818170