BNY Mellon Careers

Senior Analyst, Client Service

Hong Kong, China
Corporate Trust

Job Description

  • Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon
  • Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed
  • Applies intermediate problem solving skills, experience and judgement to analyze information
  • Uses communication skills to deliver high quality service to a specialized client base
  • Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed
  • Leverages a good understanding of broader BNY Mellon services and offerings
  • Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed
  • Uses knowledge of client issues and needs to contribute to business development efforts
  • Participates in internal activities and initiatives designed to improve the client experience
  • Recommends process improvements
  • May have people management responsibilities in some geographies
  • Provides guidance to less experienced team members
  • Supports multiple, moderately complex client accounts


  • Bachelors degree or the equivalent combination of education and experience is required
  • 3-5 years of total work experience preferred
  • Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: China-Hong Kong-Hong Kong
Job: Corporate Trust
Internal Jobcode: 70105
Organization: Corporate Trust-HR06320
Requisition Number: 1818327