BNY Mellon Careers

Senior Representative, Trading Services

Liverpool, United Kingdom

Job Description

Team Summary:


The Team is responsible for transaction processing and manager set-up & connectivity. Provides client service and support to internal and external clients on a daily basis, including product knowledge and technical assistance, problem resolution, and account transaction or managed account processing.


The following specialties are typically filled by experienced processors:


  • Acts as a liaison with various trading desks and investment teams to support their business activities such as compliance, systems, finance and operating risk.
  • Monitors positions and provides analytical or administrative support for trading functions.
  • Serves as a connection between vendors and exchanges, testing for on-boarding of new clients as well as the migration of existing clients to new platforms.
  • Completes and reviews all documents related to a particular transaction in complex product areas (may include derivatives or fixed-income).
  • Provide trading support to money managers, advisors, broker dealers and internal Pershing Managed Investments employees for all day to day trading activities.
  • Understanding managed account space, specifically Unified Managed Accounts and Separately Managed Accounts.
  • Manage the model implementations for client directed programs.
  • Work with various custodial trade desks to execute orders.
  • Daily client contact to institute ad-hoc program changes as defined by the IBD.
  • Monitor drift for multiple client programs to ensure that the accounts remain within the program specific drift parameters.
  • Responsible for exception processing of orders, monitoring trade corrections and order rejects, handling of trade losses and resolving discrepancies in established timeframes.
  • Respond to client inquiries in a timely manner.
  • Strict adherence to department policies and procedures is critical due to increased risk and exposure to the firm as a result of trade errors.
  • Provides quality client service and support to clients on a daily basis, including phone interaction, more complex problem resolution and account transaction processing in a timely manner.



  • Responsible for order execution, pricing and contract completion
  • Records trades within systems
  • Responds to client on various trade issues and works to resolve trade errors in a timely manner
  • Handles internal and external clients inquiries and complaints; prepares written and verbal responses
  • Assists with account reporting requirements
  • No direct reports
  • Responsible for the quality and completion of own work.




  • Good attention to detail, prioritisation and time management required
  • Client focussed with a willingness to understand and assist with client queries
  • Unit trust dealing experience desirable
  • Understanding of unit trusts desirable
  • Good working knowledge of Microsoft Word, Excel and Outlook
  • Experience working in a financial services regulated environment desirable (Financial Conduct Authority, Central Bank of Ireland or the Jersey Financial Services Commission)

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Merseyside-Liverpool
Job: Operations
Internal Jobcode: 70642
Organization: Pershing International-HR16947
Requisition Number: 1818606