BNY Mellon Careers

Lead Analyst, Client Service (Treasury Services)

London, United Kingdom
Customer/Client Service


Job Description

Responsibilities:

  • Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
  • Applies advanced problem solving skills, judgement, and experience to analyze information.
  • Uses developed communication skills to deliver high quality service to a specialized client base.
  • Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
  •  Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
  • Resolves complex or non-routine client issues or inquires, as needed. Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
  • Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
  • Leads and participates in internal activities and initiatives designed to improve the client experience.
  • Helps develop process improvements.
  • Provides guidance to less experienced team members.
  • Supports multiple, complex client accounts.

Qualifications

  • 5-7 years work experience preferred
  • Experience in an operational area and/or client services preferred
  • Bachelor degree or equivalent combination of education and experience is required

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Customer/Client Service
Internal Jobcode: 70104
Organization: Global Client Support-HR12364
Requisition Number: 1818792