BNY Mellon Careers

Client Service Representative

Boston, Massachusetts
Asset Management


Job Description

The Client Service Representative (CSR) position involves joining a team with the objective of servicing our clients to the best of our ability in a timely and professional manner. The CSR will support a number of Relationship Managers in the servicing of their client relationships. This requires learning the legal and investment issues surrounding our institutional client relationships as well as Mellon Capital s client service internal policies and procedures. The CSR will be primarily responsible for account documentation, database maintenance, acting as the primary internal contact for Relationship Managers (RMs), serving as the secondary client contact to RMs and Senior Client Service Representatives and completing various client service projects. Essential Responsibilities in Order of Priority: Assist RMs in handling various types of client requests Responsible for the complete, accurate and timely compilation and review of legal and operations items, including documentation for new client fundings, strategy changes and terminations Properly organize legal files and ensure all documentation and contracts are received in the appropriate timeframe Update and maintain the client databases with consistency and accuracy Fulfill client communication requirements, including submission of summary cards to Client Reporting and maintenance of Client Service correspondence files Respond to client and auditors requests Create and maintain various client lists, including the red client list, watch list, client alert list, and holiday card list Maintain up-to-date procedures for client service; post on the shared portal and client home pages Assist with or coordinate projects as assigned; maintain client service project files Serve as back-up to Relationship Managers and Senior Client Service Representatives as necessary Offer private placement products through MBSC Securities Corporation Minimum Experience, Skills, Certification or Academic Background Required:

Qualifications

BA or BS degree in business, economics or finance or equivalent work experience required Three to five years experience in investment or trust field CSR will need to obtain or possess Series 7 and 63 License Excellent organizational skills and an aptitude for details while working under strict deadlines Accurate and timely completion of projects Excellent communication skills Knowledge of Excel, Word, Power Point and database applications Excellent interpersonal skills with an emphasis on team work Education or experience in legal contracts, accounting and/or finance is a plus
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-Massachusetts-Boston
Internal Jobcode: 07209
Job: Asset Management
Organization: NA Investment Boutiques-HR13428
Requisition Number: 1819325