The Senior Representative provides quality service and support to internal and external clients on a daily basis, including monitoring collateral inflows from trade derivatives, facilitating delivery of collateral to appropriate counterparties. He/she handles complex problem resolution and focuses on moderately-sized, complex accounts.
Monitors market movements and processes additions or removals of collateral to or from deals. Confirms trade terms and details. May serve as the intermediary for a trade or provide post-execution trade support and communicate with clients and counterparties. Investigates and resolves cash and asset breaks.
Understands clients’ business activities and maintains appropriate market knowledge. Identifies recurring issues and works to provide solutions.
Maintains relevant paperwork in accordance with departmental policy. Emphasizes regulatory compliance and minimizes exposure and risk related to processing tasks.
Investigates and corrects errors in client accounts and statements. Escalates any serious issues to management. Reviews errors escalated by more junior staff and addresses appropriately.
Communicates with clients and counterparties to resolve inquiries same day. Prioritizes accordingly. Communication responsibilities are sometimes client-facing but usually focused on the client's back office.
No direct reports; trains entry-level staff and instructs on performance improvements.
Responsibilities are primarily limited to own fulfilment of role requirements but also include providing training and guidance to entry-level staff. Focus is on medium-sized, complex accounts.
High school/secondary school or the equivalent combination of education and experience is required; bachelor’s degree preferred.
3-5 years of total work experience is preferred. Experience in derivatives and collateral management, operational experience or experience in a client contact group within operations is considered to be an asset.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: Belgium-Brussels-Capital Region-Brussels
Internal Jobcode: 70443
Organization: Derivatives & Collateral Mgmt-HR17946
Requisition Number: 1900529