BNY Mellon Careers

Agile Champion - Organizational Change Agent (Principal Process Improvement Analyst)

Jersey City, New Jersey
Information Technology

Job Description

Organizational Summary:
Pershing Technology provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Pershing Technology provides employees with the tools and resources required to improve efficiency and productivity.

Lead the implementation/ adoption of Agile/Lean principles as the enhanced solution delivery methodology across the business and technology divisions. Provide expertise and leadership by helping teams adopt Agile methods and mindset to promote Agile transformation. Drive continuous process improvement through reviewing existing processes and recommending improvements or introducing new methodologies as appropriate. Identifies and provides guidance about new methodologies, tools, processes, and deliverables. Ensure process compliance by conducting process quality control.

•Lead process Improvement efforts and proactively manage all aspects of advancing the state of software delivery practices to ensure the processes and methods provide the appropriate balance of effectiveness and efficiency for the organization.
•Function as the organizational change agent for all process improvement initiatives. Manage all process improvement initiatives roll-out including training the appropriate stakeholders and users base.
•Drive enterprise agile implementation/ adoption. Develop and implement an agile framework including a comprehensive implementation plan within an aggressive timeframe. Function as an organizational change agent/ champion required for the agile transformation. Provide training and coaching on agile practices and principles including Kanban. Develop processes, tools as well as define roles and responsibilities appropriate for specific programs using the agile framework. Coach teams on product/feature planning, daily standups, retrospectives, release planning and other agile activities. Guide business owners and SME’s in backlog creation and refinement
•Manage team responsible for conducting periodic internal reviews or audits to ensure process compliance of the defined software delivery processes and procedures. Work with stakeholders to remediate and close gaps for all non-compliance items. Ensure readiness for enterprise audits by external auditors.
•Manage the solution delivery enterprise tool (HP-PPM). Oversee all tool enhancements required to accommodate process and reporting changes. Prioritize and oversee product backlog and sprints.
•Conduct informal appraisals to assess gaps in the software delivery processes. May conduct formal appraisals in accordance with applicable standards (ex. CBA-IPI)
•Facilitate communication of all process related information to all impacted stakeholders. Improve transparency across technology and business stakeholders.

Principal Process Improvement Analyst->> Leads and provides innovative direction and guidance for a wide array of activities supporting the improvement of processes and procedures. Provides project/process management consulting, coaching, and training to IT teams and/or Project/Process Office staff across multiple LOBs and/or the enterprise. Assists in setting the direction on approaches/tools to build, streamline, implement, and/or automate key processes. Champions the company's project management methodology, tools and techniques. Leads formal appraisals to assess gaps in the processes used within multiple LOBs, as well as appraisals in accordance with applicable standards (e.g. CBA-IPI or SCE) for LOBs other than his/her own. Counsels one or more LOBs regarding their formal and informal assessments and checkpoints. Develops and manages project plans to support strategic process improvement or IT projects at the LOB or enterprise level. Ensures adherence to quality standards and reviews project deliverables. May manage enterprise-wide IT processes and work flows which maximize efficiency, and comply with regulatory and audit requirements. Manages and develops strategic client partnerships to ensure that service expectations are developed and met. Contributes to the achievement of area objectives,


Advanced degree in a related discipline or equivalent work experience required. Authorized Lead Assessor for CBA-IPI, SCE, SCAMPI, ISO 9000 methodology or Project Management Professional (PMP) Certification required, 10+ years of experience in systems and project management required, experience in the securities or financial services industry is a plus.

  • 10+ years of related agile, organizational change and process improvement expertise required, Knowledge of Lean, SAFe, SCRUM, and Kanban required. 
  • Certifications in SAFe, Scrum, Kanban preferred.
  • Knowledge of Capability Maturity Models preferred (CMMI)
  • Project Management Professional (PMP) certification is beneficial.
  • BA/BS degree or equivalent experience.  Advanced degree desirable.
  • Experience in the securities or financial services industry is a plus.
  • Experience communicating with senior level leadership (ability to lead and influence)


BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 45201
Job: Information Technology
Organization: Pershing Technology-HR06376
Requisition Number: 1900982