Client Service - IC2 Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem solving skills, experience and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY Mellon services and offerings. Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Uses knowledge of client issues and needs to contribute to business development efforts. Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements. May have people management responsibilities in some geographies. Provides guidance to less experienced team members. Supports multiple, moderately complex client accounts for CDO and/or CLO Product.
3-5 years of total work experience preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Experience in an operational area and/or client services preferred.
CDO and/or CLO Product experience is strongly preferred
Structured finance experience is strongly preferred
Operations and client facing background is strongly preferred
Hedge Funds/ Payment processing/ Trade settlements/processing experience is strongly preferred
Analytical (system savy, excel) background is strongly preferred
Minorities/Females/Individuals With Disabilities/Protected Veterans. Primary Location:
United States-Illinois-Chicago Internal Jobcode:
Corporate Trust Organization:
Corporate Trust-HR06320 Requisition Number: