BNY Mellon Careers

Global Head of Client Communications, Incident and Cyber

New York, New York
Communications/Corp Affairs

Job Description

This role supports BNY Mellon’s Global Communications and leads the development of the firm’s client communications strategy and execution at an enterprise level and in partnership with the business unit, Operations, Technology, Enterprise Resiliency Office Communications Leadership teams.   Primary responsibilities include:
  • Leads Global Client Communications internal and external client communications – centrally managing all day-to-day client communications using a multi-channel approach, including email, webcasts, mentions in town halls, in-person meetings with Executive Committee members and their directs and other platforms to be refined and developed
  • Provides communications support to all client-facing relationship managers across all regions
  • Develops the annual strategic Client Communications plan that engages and informs the organization and executes in collaboration with the Internal, External and Executive Communications teams
  • Identifies areas of efficiency and ways to execute our client and incident communications responsibilities more simply and effectively across the enterprise functions and all business units
  • Partners with internal/external stakeholders to drive innovation, new ideas, and better ways of communicating to clients, including streamlining client databases and using client communications analytics (e.g., open and view rates)
  • Plays a critical role in distributing relevant, timely information to key client-facing staff and targeting segmented populations, increasing awareness and understanding of situations both proactive and reactive and ensuring consistent messaging across the enterprise
  • Evaluate, recommend and execute appropriate steps for effective management of the bank’s client communications and resiliency efforts
  • Write, edit and distribute firm-wide client communications content
  • Support executive leadership in creating and preparing for client communications in lock step with the executive communications team
  • Respond with promptness to client communications inquiries and situations to share key messages and important information
  • Update all issues playbooks and plans – make sure all dedicated client communications liaisons are using a consistent narrative and messages, adapted to their local markets
  • Partners with Marketing to develop thought leadership and other content to use with client communications
Desired communications expert and skill set:
  • A well-rounded communicator who understands how highly matrixed global firms work and pulls all the elements together in an integrated way
  • Deep experience navigating a fast-paced and constantly changing organizations that operates in complex financial areas and continuously strives for excellence
  • Strong judgment and level of comfort managing sensitive, timely, confidential and imperfect information
  • Excellent writer including written long-form, short-form presentations; able to develop key findings for senior executives, pulling from client communications metrics and data
  • A track record of developing and implementing new client communications programs
  • A track record of working effectively with senior leaders to develop and manage client communications across multiple businesses and functions
  • An excellent team builder who has worked on a global stage and in many regions simultaneously
  • Able to look over the horizon to anticipate events that may create issues or opportunities that warrant client communications and/or to prepare for future communications
  • Strong verbal communications skills
  • Significant experience in conceiving and developing communications materials for clients and audiences at all levels
  • Resourceful and intuitive in finding information and the right connection points
  • Excellent organization skills and ability to prioritize
  • Ability to build relationships and influence at all levels, both vertically and horizontally
  • Solid knowledge of BNY Mellon business model, organization structure and performance metrics
  • Strategic thinker with the ability to inspire confidence from, and to collaborate closely with the Communications and Marketing teams, internal stakeholders (e.g. Legal, Risk, HR, etc.), and senior business leaders
Personal Traits:
  • A collaborator who is both persistent and thoughtful in achieving her/his goals and the broader communications objectives
  • Adapts to new and changing situations by forging solid relationships
  • Positive attitude, willing to jump in and do what it takes
  • Proven track record of operating within tight deadlines
  • Understands that their role is borderless and issues emerge that will need their full and undivided attention
  • Is curious
  • Treats others with respect
  • A great listener


Bachelor's degree or the equivalent combination of education and work experience required. 12-15 years of related experience, with 3-5 years of management experience preferred; experience in the securities or financial services industry is preferred.



BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New York-New York
Internal Jobcode: 85409
Job: Communications/Corp Affairs
Organization: IS Other New-HR17164
Requisition Number: 1901363