BNY Mellon Careers

Manager, Client Service

Pune, India
Asset Management


Job Description


Client Service Manager will manage a medium-sized client service team responsible for providing quality client experience on a daily basis. Maintains familiarity with industry best practices and maintains a small roster of clients. Coordinates and directs the daily operations of a client service team. Monitors work metrics and standards. Resolves team issues as required. Resolves complex or non-routine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts. Manages internal activities and initiatives designed to improve the client experience. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a Client Administration team. Responsible for the achievement of team goals and objectives, talent management and supervision of team members. Team supports a selected number of client accounts ranging from moderate to highly complex. 7-8 years of total work experience with at least 3-4 years of management experience preferred. Experience in an operational area and/or client services preferred.


  • Strong problem solving and interpersonal skills

  • Be able to effectively liaise with investment teams, stakeholders and other data sources to bring issues to resolution.

  • Experience in client reporting and/or knowledge of investment performance and valuation preferred.

  • Knowledge of institutional markets, including defined benefit pension schemes, insurance companies, and corporates and third party distributors is a plus.


Qualifications

Graduate/Post Graduate

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Maharashtra-Pune
Job: Asset Management
Internal Jobcode: 70101
Organization: Insight-HR08644
Requisition Number: 1901653