Group Manager, Client Service (Corporate Trust/CLO and CDO Products/Fund Accounting)
Your job alert was successfully created.
Get future jobs matching this search
Client Service - M3 Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Sets policies and procedures for teams managed. Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality. Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with business leaders to report client trends and needs. May provide forward-looking insight on client issues and trends to drive future revenue growth. Provides strategic guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages multiple client service/support teams. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, complex client accounts.
Bachelor’s degree or the equivalent combination of education and experience is required with an MBA preferred. 7-10 years of total work experience with at least 1-3 years of management experience preferred. Experience in an operational area and/or client services preferred. CDO and/or CLO Product experience is strongly preferred. Fund Accounting background strongly preferred Cash reconciliation background strongly preferred Client Facing background strongly preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Anonymized data is stored for redirects to the career site tracking successful searches leading to job applications in effort to measure effectiveness of partners in sourcing job candidates and job searches. We request use of anonymized data to improve your experience on our site.