Technical Specialist Application Support Analyst

Job Description

As a Senior Application Support Analyst for Corporate Treasury and Finance, you will have a production services support role for a suite of applications and services.  A support analyst will be primarily involved with incident, problem, and change management in the production environment as well as supporting the QA environment for select applications. You will be part of a global support team working in a dynamic environment where you’ll have an opportunity to make a significant impact and work with a broad range of the latest technologies. Primary Responsibilities: ·       Manage escalations and coordinate support across the required applications and services ·       Ability to deal with time sensitive issues in support of critical service level commitments ·       Perform a root cause analysis as well as follow up on any production impacts ·       Create and maintain support documentation and procedures

·       Maintain effective relationships across infrastructure, development, and other shared services teams



Specialist Appl Support Analyst->> Maintains and supports applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. May allocate/coordinate work within a team/project. Analyzes system requirements. May review SCM plans and SCM scripts/programs.Monitors changes to applications and their operating environment. Analyzes any complex issues. Provides application support input with regard to SCM activities. May interact directly with clients regarding project activities. Recommends technical solutions on application problems. Reviews and analyzes product migrations through all systems environments. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of related teams' objectives.













Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 6-8 years of diverse experience in information technology required, experience in the securities or financial services industry is a plus.


·       Excellent communication skills ·       Excellent problem solving skills ·       An inquisitive nature:  A person that likes to understand how things work. ·       Linux / Unix command line and shell scripting ·       Windows Server and batch scripting experience ·       Experience with issue and defect management systems such as JIRA ·       Familiarity with source control systems such as Git ·       Experience with DBMS and SQL ·       Oracle, SQL Server, Vertica and DB2 SQL experience a plus ·       BXP2 and App Engine experience with CLI a plus ·       Experience with ESP Workstation a plus

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45139
Job: Information Technology
Organization: BNYM Technology India-HR06363
Requisition Number: 1902667