Client Service - S2
Provides quality support to clients with moderately complex transactions and processes on a daily basis.
Under general supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
Responds to straightforward client questions on BNY Mellon product features and provides more advanced technical assistance.
Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
Reviews daily open items to ensure proper follow-up and closure. Assists junior colleagues in resolving outstanding issues.
No direct reports. Provides guidance to less experienced staff.
Responsible for the quality and completion of own work.
Qualifications High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 1-2 years of total work experience preferred. Experience in financial services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Pennsylvania-King of Prussia
Internal Jobcode: 70110
Organization: Global Pymnts & Treas Serv Ops-HR06382
Requisition Number: 1902969