BNY Mellon Careers

Intermediate Representative, Client Processing

Liverpool, United Kingdom

Job Description

Client Processing - S4 Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.


  • Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
  • Investigates and corrects errors in client accounts. 
  • Conducts independent analysis and policy interpretation. 
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. 
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. 
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
  • Accurately opens and updates accounts or company records. 
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. 
  • Provides product knowledge, market nuances and requirements and technical assistance, as necessary. 
  • May review and check work of other Client Processing Support staff and help resolve escalated issues. 
  • Provides guidance to less experienced Client Processing Support staff, as needed. 
  • Responsible for the quality and completion of own work.


High school/secondary school or the equivalent combination of education and experience is required.


Bachelors degree preferred. 3-5 years of total work experience preferred.


Experience in brokerage processing preferred
BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Merseyside-Liverpool
Job: Operations
Internal Jobcode: 70610
Organization: Pershing International-HR16947
Requisition Number: 1903460