BNY Mellon Careers

Sr App Developer

Chennai, India
Information Technology


Job Description

(08408) Develops and modifies programs for function areas. Analyzes and evaluates existing or proposed systems. Recommends changes in development. Provides telephone and e-mail support to Eagle clients, answering questions on function and usage of product. Works toward ensuring Customer Satisfaction via timely and accurate responses to client inquires. Possesses basic knowledge of company's integrated products and is expected to develop industry knowledge. Works with moderate supervision and reports to the Global Support Manager. Aids in program development and recommends changes. Analyzes and evaluates systems. Take incoming telephone calls and e-mails. Research and resolve 70% of issues independently. Assist other analysts with issue research/resolution. Continued expansion of knowledge in product, internal systems and org. Prioritize and manage workload. BA or equivalent combination of education and experience. Responsible for answering client inquires (general support, some technical and general business analysis). Enter, update and track issues from inception through resolution using Eagle's Call tracking system IQ. Monitoring the IQ system, email and other sources for assigned issues and responding with timely status updates as required. Recreate issues in multiple environments and support testing effort for issues as assigned/requested. Consult Tier II Application Support as needed before escalating issues. Provide support to other Eagle departments as called upon. Write articles for the Eagle Knowledge base as circumstances call for.

Qualifications

(08408) Develops and modifies programs for function areas. Analyzes and evaluates existing or proposed systems. Recommends changes in development. Provides telephone and e-mail support to Eagle clients, answering questions on function and usage of product. Works toward ensuring Customer Satisfaction via timely and accurate responses to client inquires. Possesses basic knowledge of company's integrated products and is expected to develop industry knowledge. Works with moderate supervision and reports to the Global Support Manager. Aids in program development and recommends changes. Analyzes and evaluates systems. Take incoming telephone calls and e-mails. Research and resolve 70% of issues independently. Assist other analysts with issue research/resolution. Continued expansion of knowledge in product, internal systems and org. Prioritize and manage workload. BA or equivalent combination of education and experience. Responsible for answering client inquires (general support, some technical and general business analysis). Enter, update and track issues from inception through resolution using Eagle's Call tracking system IQ. Monitoring the IQ system, email and other sources for assigned issues and responding with timely status updates as required. Recreate issues in multiple environments and support testing effort for issues as assigned/requested. Consult Tier II Application Support as needed before escalating issues. Provide support to other Eagle departments as called upon. Write articles for the Eagle Knowledge base as circumstances call for.
BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Tamil Nadu-Chennai
Job: Information Technology
Internal Jobcode: 60630
Organization: Pershing Technology-HR06376
Requisition Number: 1904165