BNY Mellon Careers

Head of Communications, EMEA

London, United Kingdom
Communications/Corp Affairs

Job Description


The Head of Communications, Europe, Middle East and Africa (EMEA) is responsible for developing and implementing communications strategies that support BNY Mellon’s business objectives in the region. The Head will work closely with country, Legal Entity and business leadership across EMEA, and build a collaborative partnership across all communications professionals.


The role will be based in London.


Primary responsibilities include:

  • Lead regional team in communications planning and execution to support BNY Mellon’s business activities and strategic objectives across a number of markets.

  • Lead and manage a team of [5] direct reports in London and Manchester. Provide leadership and guidance regarding BNY Mellon’s global priorities, and local market opportunities/ challenges across the region. Encourage collaboration and flawless execution.

  • Create compelling narratives that: highlight the business strengths and leadership of key executives; can be leveraged internally with employees, and externally with media and other stakeholders; and are tailored to support specialized markets or products, as appropriate.

  • Build collaborative relationships with country, Legal Entity and regional leadership, business stakeholders and corporate staff colleagues across the BNY Mellon enterprise.

  • Develop and execute strategic communication plans, working with subject matter experts, in support of major business change and growth initiatives.

  • Act as spokesperson for BNY Mellon in EMEA. Build relationships with key news media, both top tier and trade publications. Navigate unique media landscapes in UK and Continental Europe.

  • Manage regional processes and procedures related to incident and crisis communications. Influence necessary resources, collaborating with internal teams to understand issues, develop messaging, obtain approvals and distribute client-facing communications.

  • Develop and leverage a broad range of internal communications channels appropriate to the needs of the regional internal audience.

  • Manage annual planning process and results reporting to primary business stakeholders.

  • Manage regional budget/expenses.

  • Retain and manage external resources/agencies to support strategic objectives.




  • Demonstrated track record of excellence in managing regional communications for a large, global financial services firm.

  • Deep and broad business acumen; solid understanding of BNY Mellon’s business (financial services experience is required).

  • Comfortable in working with, and taking direction from, multiple stakeholders and has the ability to fit within and complement existing team relationships.
  • Able to operate in a highly matrix organization and has the ability to influence the actions of the organization’s most senior leaders: in-country, regionally and globally.

  • Able to present and defend a point of view with the senior leadership team, internal colleagues and external media regarding how to best position BNY Mellon within the competitive landscape.

  • Experienced in media outreach to secure coverage in national/regional newspapers, broadcast outlets and trade publications. Deep knowledge of digital and social channels/platforms. Able to navigate unique media landscapes within UK and Continental Europe.

  • High-functioning, proactive individual who can handle stressful situations. Effectively prioritizes multiple demands on his/her time. Transitions easily from day-to-day tasks to high-profile, critical crisis situations. Fearless when managing challenging situations and conflict.

  • Commitment to excellence and collaborative approach to getting work done, balanced with a sense of humor.

  • Outstanding written and oral communication skills; effective presentation skills.

  • Fluent in English; one additional European language skill preferred, but not essential.


Experience and Qualifications:

  • 15-20+ years of professional experience, with 5 years of management experience, in corporate communications and/or media relations.

  • Experience in financial services industry is preferred.

  • International work experience and understanding of cultural nuances in EMEA.

  • Prior experience operating as part of a global team.

  • Bachelor's degree required. Advanced degree highly desirable.




BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Communications/Corp Affairs
Internal Jobcode: 85483
Organization: Communications-HR14430
Requisition Number: 1904404