BNY Mellon Careers

Lead - Application Support

Chennai, India
Asset Servicing


Job Description

Proposed Job Description:


Responsible for the day-to-day incident management, including tasks related to identifying and troubleshooting application issues proactively

Responsibilities also include problem management, root cause analysis, management communication in partnership with production services team members. Ensures all production change requests are made in accordance with compliance and risk guidelines. Responsible for mentoring team members and acting as a subject matter expert (SME). In good knowledge of the application(s) supported and interdependencies.

 

 

 

 

Roles and Responsibilities:

 

Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved and closed  in timely manner

 

Perform production support activities which involves issue analysis and resolution within the specified SLAs

 

Participate in knowledge transfer to ensure better knowledge  of the Application

 

Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the application team

 

Propose fixes to complex issues by doing a thorough analysis of root cause and impact of the defect

 

Coordinate and contribute application deployment in Production environments

 

 

Qualifications

Basic Qualifications:

3-5 years of experience in Application or Product Support

3-5 experience supporting applications in Banking or Financial Domain

3-5 years of experience in supporting applications including scripting skills in Unix Shell Scripting and Windows batch scripting

Experience in Incident Management, Change Management and Problem Management

Experience in Infrastructure Support and Configuration

 

Preferred Skills:

Knowledge of the following tools and technologies: Oracle or MS-SQL Server, .Net, MQ, Job Scheduler (ESP or any one job scheduler is preferred) and Windows and UNIX operating systems.

Good to have: Java, Moogsoft, Appdyamics



BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Tamil Nadu-Chennai
Job: Asset Servicing
Internal Jobcode: 60539
Organization: BNYM Technology India-HR06363
Requisition Number: 1904608