Senior Analyst, Middle Office

Job Description

  • Acts as the main point of contact for process related queries  any queries escalated by the administrators and clients
  • Understand client needs, respond efficiently and effectively to any queries or requests, establish a professional relationship with clients and build confidence as a reliable contact,
  • Manage client expectations and be assertive in order to adhere to internal policies
  • Raise issues to relevant parties and clients in professional manner and execute actions
  • Ensure that all BNY Mellon and regulatory daily, weekly, monthly and annual procedures and reporting tasks are adhered to, breaches of controls etc. are reported to the appropriate parties
  • Support Superior in creation a balanced work load within the team structure as a whole, anticipate and plan ahead to adhere to deadlines, check work completion and quality
  • Provide feedback to team members in a professional manner
  • Ensure that all key process information is provided to other departments,
  • Support Manager`s decisions related to general administrative initiatives to ensure that corporate directives are delivered to their teams,
  • Lead by example, inspire confidence, trust and respect in others, communicate regularly with their team with regard team specific information,
  • Create risk awareness culture in a team
  • Sound understanding of all risk and controls associated with all tasks undertaken by the team
  • Identify risks associated with new and existing processes and implement measures to control
  • Ensure periodic spot checks are completed
  • Ensure that all errors are identified, recorded and reviewed, and appropriate action taken to address root cause and avoid repeat occurrence
  • Participate in process improvement initiatives and actively encourage new ideas from team members
  • Motivate team members and share experience and expertise


  • Education in an accounting related discipline
  • A minimum of three years' work experience in Operations/Middle Office area
  • Wide knowledge from Investment Banking/Prime Brokerage area
  • Technical knowledge on trade lifecycle and how financial instruments works - both listed and unlisted.
  • An in-depth technical knowledge of middle office and/or back office procedures gained within a cross-product operations role would be beneficial
  • Computer literacy, highly skilled in the use of spreadsheets, word processing packages
  • An in-depth technical knowledge of VBA would be beneficial
  • Advanced Excel skills
  • Experience in Project Management / Participation in project improvements cross-regional, department-wise would be an asset)
  • Excellent teamwork, interpersonal, oral and written communication skills.
  • Excellent verbal and written communication skills in English
  • Dependability, flexibility and the ability to lead by example,
  • Very good organizational skills,
  • High degree of accuracy
  • Ability to adhere to rigid deadlines;
  • Team spirit, can do attitude
  • Self-motivation and the ability to work independently and as part of a team

What we can offer you:

  • Full time contract of employment
  • Competitive salary
  • Health & Life Insurance
  • Multisport card / Cinema Tickets / Nursery subsidiary
  • Pension scheme
  • Excellent opportunities for training, growth and professional development
  • Opportunities to engage in diverse projects due to growth of business migrations
  • A multitude of opportunities to get involved in additional charity projects
  • A collaborative culture and great teams

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BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Asset Servicing
Internal Jobcode:
Organization: Asset Servicing-HR06026
Requisition Number: 1905156