Team Lead, Middle Office

Job Description

  • Serves as team supervisor/manager for the day-to-day operations of a medium to large-sized Middle Office support team, overseeing work direction and technical assistance on complex matters.
  • Manages the daily activities of a Middle Office support team servicing multiple funds and aligns team resources accordingly to complete the daily tasks.
  • Oversees review of data and issue escalations.
  • Serves as first line supervisor for assignment of tasks and resolution of issues.
  • Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
  • Responsible for ensuring error reports are in compliance with service level agreements.
  • Manages escalation and correction of errors.
  • Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures were followed.
  • Resolves complex, escalated issues from subordinate staff.
  • Provides product knowledge and technical assistance on moderately complex problems.
  • Acts as the teams initial point of contact for issues requiring escalation. Instructs, assigns, directs and reviews the work of team members.
  • Prepares performance reviews and provides ongoing feedback to staff.
  • Supervises/manages a medium to large-sized team of Middle Office Support staff.
  • May be responsible for specific supervisory review and approval actions.
  • Helps develop and contribute to the achievement of team objectives.
  • High school/secondary school or the equivalent combination of education and experience is required.


  • Experience in a financial industry
  • Good knowledge of financial instruments
  • Experience in a corporate environment
  • Experience in people management
  • Highly-developed interpersonal skills
  • Business attitude
  • Resistance to stress, ability to manage deadlines
  • Proficiency in MS Office
What we can offer you:
  • Full time contract of employment
  • Competitive salary
  • Health & Life Insurance
  • Multisport card / Cinema Tickets / Nursery subsidiary
  • Pension scheme
  • Excellent opportunities for training, growth and professional development
  • Opportunities to engage in diverse projects due to growth of business migrations
  • A multitude of opportunities to get involved in additional charity projects
  • A collaborative culture and great teams


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BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Asset Servicing
Internal Jobcode:
Organization: Asset Servicing-HR06026
Requisition Number: 1905157