BNY Mellon Careers

Sr. Group Manager, User Experience

Jersey City, New Jersey; New York, New York
Information Technology

Job Description

Sr.Group Manager, User Experience->> Manages multiple teams performing user experience activities that include user research and testing, interaction design, and visual design. Manages complex user research projects including overseeing user research, usability testing, surveys, interviews, work studies and heuristic evaluations. Manages and reviews research findings for presentations to product and development teams. Oversees and manages the creation of new and modification of existing user personas. Manages the creation of concepts, information architecture, user interface designs, wireframes, storyboards, prototypes, and specifications. Manages the implementation of visual styles that support platform branding and increase user effectiveness. Manages and interprets user feedback and insights and to improve the user experience. Oversees the review of usability activities and artifacts to ensure software applications meet customer expectations for use. Manages the product definition and evaluation process utilizing multiple sources of information (field work, interview, internet, intranet, market data/literature).Creates project and process specifications, coordinates with project teams, and ensures that projects are on schedule and to budget.Advocates user experience across the firm and increases awareness of training for groups outside UX. Manages and oversees the UX process to ensure that the developed/revised product achieves the user's specified goals by establishing user-centered analysis, design, best practices and standards. Evaluates current UX methods and strategies and implements determined improvements.Leads recruitment efforts and manages and develops teams to maximize their collective contributions. Motivates lower level managers to maximize their contributions and encourage professional growth. Manages multiple user experience teams. Contributes to the achievement of multiple teams' objectives.


Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree or MBA preferred 12+ years of related experience required, experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 45325
Job: Information Technology
Organization: Operations & Shared Technology-HR13644
Requisition Number: 1905428