BNY Mellon Careers

Representative, Client Processing

Dublin, Ireland
Operations


Job Description

Introduction:


The Representative, Client Processing, applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and updates to client accounts in a timely manner.


Responsibilities:


Daily Fund Order Processing operations:


  • Ensure BNYM Fund Order Processing client trade instructions are received, validated and processed with the Underlying Target Fund Administrators within the agreed deadlines.
  • Review all trade related fax/email confirmations to ensure trade instructions have been sent correctly and perform callbacks to underlying Target Fund Administrators in line with agreed deadlines.
  • Be pro-active in chasing/receiving trade contract notes and ensure they are checked to the original client instruction – any differences should be highlighted to line management and investigated immediately.
  • Update corporate actions/proxy voting logs and prepare notices to clients in line with internal deadlines.
  • Ensure Reporting Deliverables are achieved daily.
  • Achieve and exceed key performance indicators (KPIs).
  • Complete daily duties as outlined by BNYM FOP management.
  • Ensure The Bank of New York Mellon procedures are adhered to at all times.
  • Suggest efficiencies and improvements to current procedures where appropriate.
  • Take responsibility for personal development and seek challenges within your role.
  • Ensure all filing and checklists are completed in a manner suitable for future review by line management and by auditors.
  • Be an active team player assisting and providing cover for other team members.
  • Be Accountable and escalate accordingly

Cash Reconciliations:


  • Prepare trade related and non-trade cash payments.
  • Check to ensure all cash payment instructions have been funded according and are sent correctly in a timely manner.
  • Validate BNYM Fund Order Processing Client Cash trading account statements on a daily basis.

Stock Reconciliations:


  • Work with BNYM Outsourcing Regions to ensure all open stock and asset reconciliation items are investigated and resolved.

Management information system:


  • Ensure that the  management information system (MIS) is updated in a timely manner  and distributed to the Supervisor/Assistant Manager

Client servicing:


  • Highlight any issues or concerns to line management immediately
  • Answer client/custody/trade related queries in a timely manner.
  • Ensure to maintain a professional and proactive relationship with clients at all times.




Qualifications

 

Minimum educational requirements:

  • Leaving Certificate essential. Preferable to have a diploma or degree in Finance/Business.

Essential skills:

  • Excellent organisational, inter-personal and communication skills

  • Proactive, focused attitude towards work and an ability to consistently meet deadlines, as well as strong attention to detail and accuracy.

Desirable skills:

  • Initiative and enthusiasm with an ability to achieve challenging goals

Desirable knowledge:

  • Good knowledge of Fund of Funds would be an advantage




BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Ireland-Dublin-
Job: Operations
Internal Jobcode: 70611
Organization: AIS Operations-HR08997
Requisition Number: 1905501