BNY Mellon Careers

Representative, Client Processing

Dublin, Ireland

Job Description


The Representative, Client Processing, applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and updates to client accounts in a timely manner.


Daily Fund Order Processing operations:

  • Ensure BNYM Fund Order Processing client trade instructions are received, validated and processed with the Underlying Target Fund Administrators within the agreed deadlines.
  • Review all trade related fax/email confirmations to ensure trade instructions have been sent correctly and perform callbacks to underlying Target Fund Administrators in line with agreed deadlines.
  • Be pro-active in chasing/receiving trade contract notes and ensure they are checked to the original client instruction – any differences should be highlighted to line management and investigated immediately.
  • Update corporate actions/proxy voting logs and prepare notices to clients in line with internal deadlines.
  • Ensure Reporting Deliverables are achieved daily.
  • Achieve and exceed key performance indicators (KPIs).
  • Complete daily duties as outlined by BNYM FOP management.
  • Ensure The Bank of New York Mellon procedures are adhered to at all times.
  • Suggest efficiencies and improvements to current procedures where appropriate.
  • Take responsibility for personal development and seek challenges within your role.
  • Ensure all filing and checklists are completed in a manner suitable for future review by line management and by auditors.
  • Be an active team player assisting and providing cover for other team members.
  • Be Accountable and escalate accordingly

Cash Reconciliations:

  • Prepare trade related and non-trade cash payments.
  • Check to ensure all cash payment instructions have been funded according and are sent correctly in a timely manner.
  • Validate BNYM Fund Order Processing Client Cash trading account statements on a daily basis.

Stock Reconciliations:

  • Work with BNYM Outsourcing Regions to ensure all open stock and asset reconciliation items are investigated and resolved.

Management information system:

  • Ensure that the  management information system (MIS) is updated in a timely manner  and distributed to the Supervisor/Assistant Manager

Client servicing:

  • Highlight any issues or concerns to line management immediately
  • Answer client/custody/trade related queries in a timely manner.
  • Ensure to maintain a professional and proactive relationship with clients at all times.



Minimum educational requirements:

  • Leaving Certificate essential. Preferable to have a diploma or degree in Finance/Business.

Essential skills:

  • Excellent organisational, inter-personal and communication skills

  • Proactive, focused attitude towards work and an ability to consistently meet deadlines, as well as strong attention to detail and accuracy.

Desirable skills:

  • Initiative and enthusiasm with an ability to achieve challenging goals

Desirable knowledge:

  • Good knowledge of Fund of Funds would be an advantage

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Ireland-Dublin-
Job: Operations
Internal Jobcode: 70611
Organization: AIS Operations-HR08997
Requisition Number: 1905501