BNY Mellon Careers

Lead Representative, Cash Management

Pittsburgh, Pennsylvania

Job Description

Cash Management - S7 Serves as a team supervisor for the day-to-day operations for a medium-sized to large team or multiple teams of Cash Management support staff and work leads, which may include one to two products or functions. Manages the day-to-day activities and initiatives of the team and aligns team resources accordingly to complete daily tasks. Serves as a first line supervisor for assignment of tasks and resolution of issues regarding work allocation. Works on special projects for the business. Provides advanced knowledge of the Cash Management processes and equipment and provides technical assistance on moderately complex problems. Acts as an initial point of contact for issues requiring escalation. Communicates with corporate clients to discuss high risk pay or no pay decisions and performs adjustments. Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented. Completes all reports as required accurately and on time. Communicates feedback and counseling to staff regarding their performance, as well as to staff supervisor or manager. Supervises a medium to large sized team of Cash Management support staff and work leads, or multiple teams. May be responsible for specific supervisory review and approval actions. Supports the achievement of team objectives.  
Some of the tasks of this position may include working in the following areas:

Mortgage processing – could be a loan processor which gives documentation knowledge


Delinquency and Loss Mitigation – monitoring the delinquency process of a loan from first default through the waterfall of resolution options (modification, short sale, foreclosure, OREO) and dealing with the third party service providers and attorneys throughout the process


Audits – compiling the necessary documentation for any of the audits throughout the year (financial, delinquency, SOX, privacy, flood insurance, customer complaints, 3rd party external, Regulatory)


Flood insurance monitoring – monitoring the third party servicers in regards to flood insurance sufficiency for properties that reside in a flood zone requiring flood insurance and all of the regulations surrounding Regulation H


Excel and Access could be used daily also


High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 10 plus years of total work experience preferred. Experience in banking operations is preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70424
Job: Operations
Organization: Issuer and Loan Services-HR11024
Requisition Number: 1905615