BNY Mellon Careers

Sr. Rep, Lockbox Mgmt

Chennai, India

Job Description

Lockbox Management - S6 Oversees the workflow of a medium-sized work area in in Lockbox Management. Guides staff and ensures processing deadlines are met. Performs day-to-day work when necessary. Handles more critical customer service issues. Oversees workflow of a medium-sized Lockbox Management team of support staff and allocates customers work to staff. Monitors work in process to maximize productivity and quality to meet deadlines and daily goals. Resolves issues that have been escalated by more junior staff. Performs day to day work, as needed. Leverages a strong understanding of all Lockbox Management areas, processes and equipment. Monitors equipment to ensure maintenance and upkeep is current to ensure maximum usage. Assists with on-the-job training and ensures all staff are fully trained. Monitors staff production and quality performance objectives and communicates performance feedback and counseling to associates supervisor/manager. Completes all reports as required accurately and timely. Serves as a work coordinator for a medium-sized team of Lockbox Management support staff. May be responsible for specific supervisory review and approval actions. Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives. High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 7-10 years of total work experience preferred Supervisory experience preferred. Experience in remittance processing is preferred.


Sr. Rep, Lockbox Mgmt

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: India-Tamil Nadu-Chennai
Job: Operations
Internal Jobcode: 70536
Organization: Global Pymnts & Treas Serv Ops-HR06382
Requisition Number: 1905785