BNY Mellon Careers

Client Service Manager (Corporate Trust)

Hong Kong, Hong Kong
Corporate Trust

Job Description

  • Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon
  • Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
  • Applies advanced problem solving skills, judgement, and experience to analyze information
  • Uses developed communication skills to deliver high quality service to a specialized client base
  • Provides key individuals at assigned clients information related to BNY Mellon's products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings
  • Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon
  • Resolves the most complex or non-routine client issues or inquires, as needed
  • Uses in-depth knowledge of client issues and needs to contribute to business development efforts
  • Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration
  • Leads and participates in internal activities and initiatives designed to improve the client experience.


  • 7-10 years of total work experience preferred
  • Experience in an operational area and/or client services preferred

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Hong Kong-Hong Kong-Hong Kong
Job: Corporate Trust
Internal Jobcode: 70103
Organization: Corporate Trust-HR06320
Requisition Number: 1906089