BNY Mellon Careers

Assistant Manager,Service Desk/Onsite Supervisor

Pittsburgh, Pennsylvania
Asset Servicing

Job Description

Assistant Manager, Service Desk/Onsite Support->> Supervises the day-to-day operations of Support Desk team or the support activities of Onsite team for a small to medium-sized (more than 1,000 customers) site. Directs, motivates and develops a staff of IT support technicians. Manages the day-to-day IT support activities and initiatives of the Support Desk or Onsite (physical site/location) team. Support Desk: Develops and schedules appropriate level of support. Onsite: Plans, schedules and deploys hardware facilities and associated software for small to medium site. Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Support Desk: Works with clients to determine help desk requirements. Monitors client requests to identify systematic patterns which may require adjustment to policies and procedures. Onsite: Provides technical support, consulting and problem resolution activities for small to medium site. Evaluates equipment and facility requirements, monitors requirements to accommodate future needs. Develops, implements, and maintains policies and procedures for client problems and resolutions. Manages one help desk/onsite technician support team. Supports the achievement of team objectives.



Associate's degree in a related discipline or equivalent work experience required, Bachelor's degree preferred 5+ years of technical and/or management experience required, experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 45418
Job: Asset Servicing
Organization: Custody Client Service-HR09095
Requisition Number: 1906235