Senior Analyst, Client Processing

Job Description

  • Performs routine and non-routine client service and transactional support functions.
  • Provides analytics and reporting services, working to improve and automate transaction processing systems.
  • Advises organizational units/teams to ensure timely delivery of service, or resolution of issue.
  • Provides direction to lower-level service roles in the successful delivery of support or service.
  • Processes account related transactions per scheduled events/client authenticated direction.
  • Answers inquiries and resolves problems or issues.
  • Assesses needs and suggests/promotes alternative approaches to service models.
  • Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
  • Solves problems based on an understanding and knowledge of the intricacies of the system.
  • Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Manages situations which may require adaptation of response or extensive research according to internal or external client response.
  • May be responsible for allocating and checking work of support team members.
  • May be responsible for specific supervisory review, training and approval actions.
  • Contributes to the achievement of team objectives

Qualifications

  • Bachelors degree or the equivalent combination of education and experience is required.
  • 3-5 years of total work experience is preferred.
  • Experience in brokerage processing is preferred

What we can offer you:

  • Full time contract of employment
  • Competitive salary
  • Health & Life Insurance
  • Multisport card / Cinema Tickets / Nursery subsidiary
  • Pension scheme
  • Excellent opportunities for training, growth and professional development
  • Opportunities to engage in diverse projects due to growth of business migrations
  • A multitude of opportunities to get involved in additional charity projects
  • A collaborative culture and great teams


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BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Customer/Client Service
Internal Jobcode:
Organization: Global Transfer Agency And AIS-HR12844
Requisition Number: 1906451