Group Manager, EMEA Transfer Agency Delivery Manager

Job Description

  • Manages a unit area in Service Delivery.
  • Manages multiple large projects in one unit area that have a high level of impact on the operation in line with Global Service Delivery business goals.
  • Allocates resources to align with business objectives and annual plan.
  • Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance.
  • Ensures work produced meets product/service standards and exceeds quality standards.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Provides feedback at the most critical times.
  • Develops and implements new processes and policies for assigned area and ensures they are operationalized by subordinate teams.
  • Completes intricate problem resolution.
  • Manages a unit area in Service Delivery.
  • Responsible for the achievement of team objectives.
  • Typically has financial and human resources responsibility for assigned teams.


  • Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
  • Substantial years of total work experience is preferred including a number of years in management.
  • Service delivery experience preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Ireland-Leinster-Wexford
Job: Asset Servicing
Internal Jobcode: 70574
Organization: Transfer Agency Operation EMEA-HR07268
Requisition Number: 1907185