BNY Mellon Careers

Sr. Analyst, Account Mgmt

Pittsburgh, Pennsylvania
Sales/Marketing


Job Description

Account Management - IC2 Sales Associate Position on the Treasury Services Large Corporate and Healthcare sales team. Candidate will work in collaboration with Relationship Managers to oversee assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and KYC responsibilities. Consults with clients on best practices, solutions and regulatory changes to support client engagement.  Team clients are typically large and Complex.   Incumbents are gaining experience in account management and mastering the basics of the discipline and the firm's products/services. Incumbent may receive guidance from a more experienced Account Manager.  Proactively collaborates with RM’s to ensure continued client satisfaction and listening for cues on client needs. Tracks and reports on client metrics.   Prepares pre-call and briefing memos. Acts as day-to-day point of contact for the client. Keeps abreast of client account activity occurring throughout the firm. Liaises with relevant operations contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management. Assists with managing client inquiries and resolves problems within scope of knowledge. Gains understanding of the business environment of assigned clients, industry trends and competitor services/offerings. No direct reports. Responsibilities are limited to own client accounts. Focus is on smaller and/or less complex client accounts. May be directly assigned smaller and/or less complex client accounts.  Will provide secondary support on a large or key account under the guidance of a more senior Account Manager.


Qualifications

Bachelors degree or the equivalent combination of education and experience is required. 3-5 years of total work experience preferred. Experience in Account Management or Client Service Delivery preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.


Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70006
Job: Sales/Marketing
Organization: TS REL MGMT AND BUS DEV-HR07024
Requisition Number: 1907217