BNY Mellon Careers
BNY Mellon is an investment company. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.
The Client Processing Services department is responsible for maintaining the shareholder register of all the investors throughout the entire relationship of these investors within the funds which BNY Mellon administers like trade processing, reporting, inquiries, ad hoc projects:
- Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
- Performs complex operational tasks in a product or functional area.
- Conducts independent analysis and policy interpretation.
- Performs complex, manual processing of updates to client accounts or company records.
- Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Identifies, investigates and resolves problems in client accounts or company records.
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
- Reviews and checks work of other Client Processing Support staff and help resolve escalated issues.
- May be responsible for allocating and checking work of other team members.
- May be responsible for specific supervisory review and approval actions.
- Responsible for the quality and completion of own work.
- Very good/ Fluent command of English is mandatory
- BA or MA degree (from various faculties)
- up to 2 years of experience
- Proven customer service skills
- Ability to work under pressure of time
- Excellent analytical, organizational and time management skills
- Self-motivation and the ability to work independently and as a part of a team
- PC literacy
- Ability to assist in, and implement, the planning of work
- High level of accuracy and professionalism
What we can offer you:
- Full time contract of employment
- Location : Aquarius Building ul.Swobodna 3
- Competitive salary
- Health & Life Insurance
- Multisport card / Cinema Tickets / Nursery subsidiary
- Pension scheme
- Excellent opportunities for training, growth and professional development
- Opportunities to engage in diverse projects due to growth of business migrations
- A multitude of opportunities to get involved in additional charity projects
- A collaborative culture and great teams
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: Poland-Dolnoslaskie-Wroclaw
Job: Customer/Client Service
Internal Jobcode: 70606
Organization: AIS Operations-HR08997
Requisition Number: 1907451