BNY Mellon Careers

Group Manager, Client Service (Corporate Trust)

London, United Kingdom
Corporate Trust

Job Description

Role profile:
Working within the Corporate Trust Department the Client Service Team Leader will support a team of around 12 client service managers. In addition the Team Leader will provide oversight and guidance to the offshore support team in Poland.


  • The team leader will be responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
  • They will be required to maintain familiarity with industry best practices and seeks opportunities to implement as appropriate.
  • Establishing and updating policies and procedures for the team managed and making sure such policies and procedures are implemented accordingly.
  • Contribute to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
  • Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
    Maintain relationships with business leaders to report client trends and needs.
  • May provide forward-looking insight on client issues and trends to drive future revenue growth.
  • Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
  • Determine needed improvements through review and analysis of problems reported.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, complex client accounts.


  • Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
  • Proven experience in a similar role with at least a few years of people management experience preferred.
  • Similar experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Corporate Trust
Internal Jobcode: 70099
Organization: Corporate Trust-HR06320
Requisition Number: 1907913