Account Management - Oversees assigned US Federal Government client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and responsibilities related to subcontracting. Consults with clients and internal partners on best practices, solutions and regulatory changes to support client engagement. Assigned large, complex accounts that are key to achieving team or Account Management function goals. Incumbents have a fully-developed knowledge base of Account Management and the firms products/services. Incumbents have developed a depth of expertise in managing US Federal Government contracts, task orders, subcontracts and teaming agreements. Incumbent may provide guidance to other Account Managers. Proactively consults the most complex and critical client accounts, ensuring continued client satisfaction and listening for cues on client needs. Advises on best practices, organizational solutions and regulatory changes. Manages client contract related projects across multiple functions throughout the firm, including legal, risk and compliance partners as needed. Identifies and develops appropriate metrics for client monitoring and reporting. Acts as day-to-day point of contact for the client and responds to queries. Collaborates with Relationship Management function to enhance the account strategy. Contributes to the identification of solutions to support client strategy and cross-sell enterprise services. Analyzes US Federal Government RFP’s and collaborates on firms proposal efforts. Keeps abreast of client account activity occurring throughout the firm. Liaises with relevant technology and operations contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to management. Develop innovative ways to track and ensure client satisfaction. Directly manages client inquiries and facilitates resolution problems within scope of knowledge. Researches and analyzes the business environment of assigned clients, industry trends and competitor services/ offerings. Contributes to the development of strategies/approaches of the Account Management function. Mentors less experienced Account Managers. No direct reports. Provides guidance to less experienced Account Managers as needed. May be tasked with Team Lead responsibilities. Responsibilities are primarily limited to own client accounts, however will contribute to the achievement of any team or area objectives. Focus is on key accounts requiring depth of knowledge in US Federal Government contract management. Accounts are usually large and have highly complex operational needs.
Bachelor’s degree or the equivalent combination of education and experience is required. 10-12 years of total work experience preferred. Experience in Account Management or Client Service Delivery preferred. Experience in managing the contract lifecycle for US Federal Government contracts and subcontracts, including Federal Acquisition Regulations (FAR) preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New York-New York
Internal Jobcode: 70003
Job: Corporate Trust
Organization: Corporate Trust-HR06320
Requisition Number: 1908328