BNY Mellon Careers

Group Manager, Service Delivery General Management

Pittsburgh, Pennsylvania

Job Description

Manages a unit area in Service Delivery. Manages multiple large projects in one unit area that have a high level of impact on the operation in line with Global Service Delivery business goals. Allocates resources to align with business objectives and annual plan. Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance. Ensures work produced meets product/service standards and exceeds quality standards. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times. Develops and implements new processes and policies for assigned area and ensures they are operationalized by subordinate teams. Completes intricate problem resolution. Manages a unit area in Service Delivery. Responsible for the achievement of team objectives. Typically has financial and human resources responsibility for assigned teams.


Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 7-10 years of total work experience is preferred with at least 1-3 years in management. Service delivery experience preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 70574
Job: Operations
Organization: Global Pymnts & Treas Serv Ops-HR06382
Requisition Number: 1908397