BNY Mellon Careers
Specialist, Client Service
Client Service - Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base. Provides key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. Resolves the most complex or non-routine client issues or inquires, as needed. Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients. Leads and participates in internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements. No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.
QualificationsBachelor’s degree or the equivalent combination of education and experience is required
7-10 years of total work experience preferred
5+ years of client facing within financial services background strongly preferred
Corporate Trust background strongly preferred
Experience within debt capital markets is preferred
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Illinois-Chicago
Internal Jobcode: 70103
Job: Corporate Trust
Organization: Corporate Trust-HR06320
Requisition Number: 1909118